Refund policy

Books, guides and templates

Because digital downloads can’t be returned, we don’t usually refund them. But if a file is faulty, or the product is clearly not what was described, write to us within 14 days of purchase and we will fix it or refund you in full.

Self-paced courses

Full refund if you ask within 14 days of purchase and have completed less than a third of the course.

Mentorship subscriptions

If the first month isn’t right for you, tell us before your second call and we will refund that month in full. After that, you can cancel at any time before your next billing date; the current month is not refunded, but you keep access until it ends.

Software subscriptions and retainers

Cancel at any time and you will not be charged again. Payments already made for the current billing period are not refunded, except where we fail to provide the service — in which case we refund the affected period.

Consulting projects

The upfront payment on a fixed-scope project covers work started on your behalf. If you cancel before work begins, we refund it in full. If you cancel part-way through, we invoice for the work completed to date and refund any balance.

Corporate training

Cancel more than 14 days before a scheduled session for a full refund, or 7–14 days before for a 50% refund. Within 7 days, the fee is non-refundable but we will happily reschedule once at no cost. Non-refundable travel already booked is charged at cost.

How to ask for a refund

Email [email protected] with your name, what you bought and the purchase date. We confirm within two working days.

Approved refunds go back to the original payment method. Card refunds typically appear within 5–10 working days; mobile-money and bank transfers can vary by provider.