Starter
For a single team getting feedback under control.
$49/ month
- Hosted CX dashboard, 1 workspace
- 3 connected channels
- CSAT & NPS surveys
- Sentiment and topic tagging
- Weekly email brief
- 3 team seats
- Email support
Pulse pulls feedback from WhatsApp, email, surveys and reviews into one place, reads it for you, and tells you which problem is costing you the most customers this week.
Customer pulse
Last 30 days
Sentiment, weekly
Order arrived two days late again, and nobody called.
The agent sorted my refund in five minutes. Brilliant.
Can I change the billing date on my plan?
What it does
Most teams already have the feedback. It is scattered across six tools and nobody has time to read it. Pulse reads it for them.
Collect
WhatsApp, email, web chat, survey replies and public reviews land in one place, tied to the customer who sent them.
Collect
CSAT and NPS sent over WhatsApp or SMS at the moment that matters — after delivery, after a support call — not a week later by email.
Understand
Every message is read and tagged by topic and tone, so “delivery” complaints stop hiding inside a thousand unread messages.
Understand
Pulse links complaints to churn and refunds, and ranks issues by how many customers — and how much revenue — they touch.
Act
When a topic spikes, the right owner gets a message in Slack, Teams or WhatsApp with the examples attached.
Act
One page every week: what changed, what it cost, and what the team fixed. Written plainly, readable in two minutes.
Getting started
We connect WhatsApp Business, your inbox, help desk and review sites with you on a call. No engineering needed on your side.
We import recent history and tune the topic list to your business — your products, your branches, your language.
By the end of week two you have live dashboards, alerts wired to the right people and your first leadership brief.
Pricing
Every plan includes onboarding with us. Pay annually and get two months free.
For a single team getting feedback under control.
$49/ month
For businesses where customer experience is a board-level number.
$149/ month
Multiple brands, regions or strict data-residency needs.
Custom
Questions
Most teams are live within two weeks. We do the connecting and configuration with you; you do not need a developer.
English, Swahili and Arabic are supported out of the box, including messages that mix them. Tell us on the demo if you need another.
In an encrypted, access-controlled database. Enterprise customers can choose the region. We never use your data to train models for anyone else.
Yes. Monthly plans cancel from the next billing date with no fee, and you can export all your data at any time.
Yes — pay annually and get two months free on Starter and Growth.
See it with your data
Send us a sample of recent customer messages and we will show you what Pulse finds in them.